SHIPPING POLICY
Shipping Methods and Delivery Times
We ship worldwide directly from our international suppliers. Delivery times vary depending on your location:
Netherlands & Belgium: 10-20 business days
European Union: 15-25 business days
Please note that these are estimated delivery times. Actual delivery may vary due to customs clearance, holidays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order value. We offer:
Standard shipping on all orders.
Free shipping on orders over €50
Order Processing
Orders are processed within 2-3 business days. You will receive a tracking number via email once your order has been shipped.
Tracking Your Order
Once shipped, you can track your package using the tracking number provided. Please allow 24-48 hours for tracking information to update.
Shipping Restrictions
We currently ship to the EU countries. However, some remote areas or countries may have shipping restrictions. If we cannot ship to your location, we will notify you and issue a full refund.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund.
PAYMENT METHODS
We accept the following secure payment methods to make your shopping experience convenient and safe:
Credit and Debit Cards
Visa
Mastercard
American Express
Maestro
All card payments are processed securely through Shopify Payments with SSL encryption to protect your financial information.
Digital Wallets
Apple Pay
Google Pay
Shop Pay
Fast and secure checkout with your saved payment information. Perfect for mobile shopping.
Buy Now, Pay Later
Shop Pay Installments (where available)
Split your purchase into flexible installment payments with no hidden fees when you pay on time.
Bank Transfers
iDEAL (for customers in the Netherlands)
Bancontact (for customers in Belgium)
SOFORT (for customers in Germany and Austria)
Direct bank transfer options for European customers.
Other Payment Methods
PayPal
Klarna (where available)
Additional secure payment options for your convenience.
Payment Security
All transactions are encrypted and secure. We do not store your credit card information on our servers. Your payment details are processed directly by our certified payment providers.
Currency
All prices are displayed in EUR (€). Your bank or payment provider may apply currency conversion fees for international transactions.
Payment Processing
Payment is charged at the time of order placement
You will receive an email confirmation once payment is successfully processed
Orders are only processed after payment confirmation
Failed Payments
If your payment fails, please:
Check that your card details are correct
Ensure you have sufficient funds
Contact your bank if the issue persists
Try an alternative payment method
Refunds
Refunds are processed to the original payment method within 14 days of receiving and verifying your return. Please refer to our Return Policy for more details.
Contact
For shipping inquiries, contact us at: order@vexorr.com
For other questions at: questions@vexorr.com
For product info or Availability at: info@vexorr.com
For returns at: returns@vexorr.com
For Complains at: complains@vexorr.com
For Applause at: applause@vexorr.com
For Technical issues or questions at: admin@vexorr.com
Response time: up to 48 hours