RETURN AND REFUND POLICY
Right to Return You have the right to return a product within 14 days of receiving your order without giving any reason, in accordance with EU consumer law.
Return Conditions
Product must be unused, in original condition and packaging
All labels and security seals must remain intact
Product must show no signs of use.
How to Return
Contact us via email: within 14 days of receiving the product
Provide your order number and reason for return
You will receive instructions regarding the return address and procedure
Send the product to the provided address.
Return Costs
Customer is responsible for return shipping costs
In case of defective or incorrect products, we cover return costs
Refund
Refund will be processed within 14 days of receiving and verifying the returned product
Money will be refunded using the same payment method you used for purchase
Defective Products If you received a damaged or defective product, contact us within 48 hours of receiving the shipment. Exchange or full refund (including shipping) will be processed after claim verification.
Important Information
Our products are shipped directly from international suppliers
Return address may be located outside the EU, which may result in higher shipping costs.
We recommend insuring your return shipment.
Contact For any questions regarding returns, contact us:
Email: returns@vexorr.com
Response time: up to 48 hours
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@vexorr.com